Shipping, Refund & Returns Policy

Shipping

Free shipping is offered on orders in Canada. Charges will incur for US and International shipping.

All orders are typically shipped within 1 – 3 business days and arrive within the scheduled delivery offered by the carrier ex. Canada Post, UPS, DHL. All orders will have tracking information available.

All packages are guaranteed to arrive. If they do not, we will provide a replacement. In the case you have not received your order after 20 business days please contact us and we will investigate with the carrier.

Returns

Please email us at sales@titantek.com so we may resolve your concerns timely.

We offer 30 days return policy and will offer a full refund of the purchase price if you decide to return the item. Our policy lasts 30 days from the time of shipping. All products must be returned in their original condition, as the policy does not apply to products which have been opened, used, altered, or damaged after delivery. You must request a Return Merchandise Authorization (RMA) number by writing to us at the email given above. Returns are not accepted without a RMA number.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable; if you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within 3 – 5 business days.